Refund Policy

At SHOPSABRINACARPENTERS, we are committed to delivering exceptional customer service and ensuring your satisfaction with every purchase. Please review our detailed refund policy below, which covers order modifications, cancellations, and refunds to ensure transparency in our transactions.

Order Modification and Cancellation

We understand that circumstances may change, and we aim to accommodate your needs as best as possible. The following guidelines apply for modifying or canceling orders:

Orders may be modified or canceled before they are shipped. To request any changes or cancellations, please contact us within 12 hours of placing your order.
Once an order has been processed and shipped, modifications or cancellations will no longer be possible.

Eligibility for Refunds

Your satisfaction is our priority, and we stand behind the quality of our products. You are eligible for a refund under the following conditions:

If your order is not delivered within 45 business days, excluding the processing period of 2-5 business days.
In the case of an incorrect order delivery or receipt of a damaged product, you are entitled to request a refund, exchange, or replacement.

Refund Process

We aim to handle refund requests efficiently:

Requests for refunds, exchanges, or replacements will be processed within 24 hours on weekdays.
To expedite your request, please provide essential information, including images or videos of any damaged products, your order number, and your name.

Return Conditions

To ensure a smooth return process, please review the following conditions:

Returns must be initiated within 30 days of purchase or within 14 days after product delivery.
Returned items must be in their original condition, including all parts and packaging, and returned with postage prepaid.
Customers are responsible for return shipping fees in cases of size issues or a change of preference.

Refund Deductions

A deduction of 6.9% + $1 will be applied to all refund amounts to cover payment gateway fees, warehouse shipping fees, and platform charges.

Cases Ineligible for Refunds

Refunds or reshipments will not be provided in the following situations:

Non-delivery caused by factors within your control, such as an incorrect shipping address.
Non-delivery due to extraordinary circumstances beyond our control, such as customs delays or natural disasters.
Incorrect size selections for products with proper size charts.
Electronic items.

Refusal of Refunds, Returns, or Exchanges

We reserve the right to decline refund, return, or exchange requests in specific cases, including:

Pre-order and custom-made items.
Orders that are already in transit.
Orders containing incorrect information provided by the customer.

Delivery Failure Notices

Upon receiving a delivery failure notification, we will promptly contact you via email. Failure to respond or provide correct information may result in the disposal of your package by the logistics company, for which we will not be held responsible.

Contact Us

For inquiries or assistance regarding order modifications, cancellations, or refunds, please reach out to our customer service team at service@shopsabrinacarpenters.com.

Important Note

We recommend carefully reviewing your order, including shipping details, to minimize cancellations and return requests. International orders may incur additional costs and customs fees, which are the responsibility of the customer.

Thank you for choosing SHOPSABRINACARPENTERS. We greatly appreciate your business and are here to assist you with any questions or concerns.